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What is your typical process for working with a new customer?
When receiving a request, we offer a quote and then schedule a site survey. Both commercial and residential clients receive a site survey. This helps to understand the unique requirements for that job, and it also gives our clients a chance to point out any areas of special concern.
Where can we beat expectation? Where can we improve over what they may have had before?
Does OFFICE-KLEEN have a standard pricing system for your service?
OFFICE-KLEEN looks at each job as a separate quote, but if we had to give an average, it would be about 25 cents per square foot for residential deep clean services and 30 cents per square foot for residential pressure washing services. Commercial customer pricing may vary.
office cleaning services
What education and/or training do you have that relates to your work?
The Cleaning Industry Training Standard (CITS) program is designed to increase professionalism and demonstrate a commitment to effective training. Specifically, the program is focused on training and certifying frontline cleaning professionals, verifying training programs and training facilities to a set industry standard, and improving the skills of industry trainers through a comprehensive workshop.
The actual CITS Standard was developed through a committee-based process involving experts in all industry classes.
OFFICE-KLEEN is committed to the training and development of all our staff.
What advice would you give a customer looking to hire a provider in your area of work?
Don't buy cheap. As with anything, you get what you pay for.
OFFICE-KLEEN uses $75 worth of supplies on every residential clean (on average), and we never use old brooms or towels. Why bring germs from someone else's home into yours?
We use $105 worth of chemical (on average) per residential pressure wash per 2,000 square feet.
That's just supplies; how could we charge cheaply and still pay our staff what they are worth? This is what we do for a living, not a hobby.
Ask for references before you let Joe Shmo into your home. Anyone can type a great line or two onto a website from any made-up email. There are companies now that you can pay to do just that (like you on Facebook and list great reviews).
Nothing beats speaking to the last customer a company cleaned for. Think about it.
We put the time and the effort into making sure we do the job right, the first time and on time.
What questions should customers think through before talking to professionals about their project?
  • What is your budget?
  • How much does quality matter to you?
  • Are you paying into the taxable economy, or cash and carry?
  • Will the work be guaranteed?
  • Is the company you choose insured?
  • Have you checked the average cost for this type of work on a comparison site like homewyse.com?
  • If a company is quoting on the cheap side, what are you really getting?
When it’s your home or business, it has to be OFFICE-KLEEN.